Searching for a Van
Vulnerability, Honesty & Being Human
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
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Top Ten Tips on...
Receiving Feedback
The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…
Top Ten Tips on...
Building Rapport
Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…
Top Ten Tips on...
Being Resilient
How to personally make the best of any difficult situation, and be better prepared for the next one…
Top Ten Tips on...
Being Persuasive
Of course, you may be too busy to listen… but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…
Top Ten Tips on...
Learning How to Learn
How do you learn? What helps, what hinders? Are you learning because it works effectively for you, or because it's what you've always done?
Deckchairs on The Titanic
Attitude, Behaviour & Priorities
Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making...
Annie Hall
Not Right, Not Wrong, Just Different
A brilliant and funny demonstration of the difference between experience and meaning - and how the fact can be the same, but the perception and interpretation be very different!
Hearst Castle
Creativity & Customer Service Excellence
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
Basil in Meltdown
Stress, Choice & Personal Effectiveness
Any fan of Fawlty Towers will know how easy it was for the owner, Basil, to lose his cool. But...funny as it is, did it help...?
Top Ten Tips on...
Managing High Performance
How to encourage high performance and reward it - and also how to prevent it becoming a liability rather than an asset...
Donkey Buttons
Reducing Stress & Taking Ownershp
A metaphor: the toy allows the donkey to collapse if it;s button underneath is pushed. Do we have donkey buttons...?
