Values
organisational values... For those who wish their organisation or team to be value-led, and to be able to create value based behaviours for themselves and their staff.
Growth Mindset
Recruitment & Selection
recruitment course... For those involved in recruitment selection, and who want to get up to speed with existing good practice, and core tools and techniques.
Strategic Customer Service
customer service training course... For anyone that wants to provide excellent customer service from top to bottom, and wishes to start with a strategic focus to ensure high quality consistency throughout, leading to clear individual ownership for making a positive difference…
Changing the Workplace Culture
culture change training... “Culture eats strategy for breakfast” (Drucker)For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.
Change Management
change management training... For those with responsibility for either making and leading a change, or for responding effectively to imposed change… whether the change is, or is intended to be, transformational.
Creating a Learning Culture
learning culture... For anyone with a formal or informal role in culture change and learning, who wants to help build and sustain a learning culture within their organisation.
Growth Mindset
mindset training... For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.
Top Ten Tips on...
Receiving Feedback
receiving feedback... The other end of feedback…all feedback is useful, if you know how to use it. This podcast will help you make the best of any feedback you receive…
Top Ten Tips on...
Managing Poor Performance
managing poor performance checklist... Your managing poor performance checklist: 4 key factors that are responsible for most poor performance, and how to prevent them and set up for success using the PIMST model.
Top Ten Tips on...
Learning How to Learn
learning how to learn... How do you learn? What helps, what hinders? Are you learning because it works effectively for you, or because it's what you've always done?
Book Review:
Culture Shift
by Kirsty Bashforth
The book takes you through the key stages of building and maintaining a corporate culture, and there are scores of case studies to provide examples.
Learning Strategies for Successful Change
'Multiplication Rap & a Bee'
learning strategies... Why learning strategies matter, and may be more important than either motivation or discipline in creating personal – and immediate - success and effective and sustainable organisational change
