Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
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Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
Recently discussed:
how to…
- manage being overloaded
- tackle poor performance
- be more persuasive
- build a value-led team
Manager, Laterooms
"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
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Made by us... recently added:
Top Tens Podcast
Stop Beating Yourself Up
If your own mental wellbeing is an issue, these top ten tips may help...
open »
Effective Top Tens - Podcast
Storytelling Podcast
Learning from Mistakes
Many of us might regard a mistake we've made as a significant learning opportunity...
open »
Effective Storytelling - Podcast
Videos
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Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
open »
Articles & Blog Posts
Top 10 LinkedIn Posts of 2021
Our selection of the top ten posts we thought outstanding during 2021...
open »
& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
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TV & Movie Clips
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“BIG Mistake… Big… Huge…”
From the movie 'Pretty Woman' demonstrating the missed opportunity of poor customer service...
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Podcasts
Experience this!
Different leaders as guests sharing their views on successful customer strategies
open »
Books
Strategic Customer Service
One of the few books that takes a strategic approach to customer service
open »
what’s your vision for learning?
workshops
90 minutes, half-day and full day options. 50 workshops in our brochure, and happy to customise or design one for your specific in-house needs. On site or online... you choose.
programmes
We offer extended (more than one day) programmes such as MDP and Train The Trainer. For details or to build your own, please get in touch.
let's talk
coaching
1-1 coaching in 30 or 60 minute sessions, with discounts for preferring ‘out of business hours’ times….and the first 30 minutes ‘taster’ session is free…
resources
Our own library of podcasts, videos, stories, articles, templates and quotes – all free, plus links to other helpful resources – just try out the finder...
read
listen
watch
doNew L&D Resources:
Stop Beating Yourself Up
If your own mental wellbeing is an issue, these top ten tips may help...
open »
Effective Top Tens - Podcast
:
video not loading?... try watching it via this link
Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
open »
:
Interruptions: 10 Ways to Minimise Stops & Starts
Useful 10-step advice on how to prevent or effectively manage interruptions
open »
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