The Glass
Values & Regret
This brilliant parable emphasises how important it is to value things here and now - because they won't always be here...
Search Results
Customer Service Grid
Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets
Top Ten Tips on...
Breaking the Spiral of Negative Thinking
Let's face it: we all can be very self-critical, and give ourselves a hard time. These 10 tips may help you break that spiral of negative self-talk.
The Fisherman
Priorities, Outputs and Outcomes
Building a shipping fleet, or mending nets? Which is it to be? A tale of two different cultures, and what constitutes success.
Top Ten Tips on...
Thinking on Your Feet
When the pressure is on, and you get an unexpected and challenging question – how do you respond quickly and with confidence? Here’s how….
The Barometer
Creativity & Culture
Why creativity and invention may not be supported under some cultures - another example to support Sir Ken Robinson's case for 'Do Schools Kill Creativity'
Top Ten Tips on...
Thinking Frames
Do you have to think quickly and effectively on your feet? These 10 thinking frames will help...
Top Ten Tips on...
Development through Delegation
Ten top tips on how to delegate effectively, including a step by step approach on how to use delegation developmentally
The Blanket
Values in Recruitment & Selection
The Values Agreement in action - and how values might be as important as skills in determining who might be a successful recruit...
Top Ten Tips on...
Delegating Effectively
Quite simply, your checklist for how to delegate effectively
The Grand National
Perfection & Getting Organised
Waiting, especially for perfection, may mean nothing gets started - and therefore completed - at all...
Top Ten Tips on...
Coaching Skills
Coaching is a key skill set for most managers; here are 10 suggestions to help you coach effectively
