Challenging Conversations

For anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should they happen.
This outline is for the half day workshop... for an outline of the full day and bitesize (90 minute) version, please get in touch.

Learning Outcomes

Take actions to prevent or minimise the chance of a challenging conversation occurring
Deal skilfully with a challenging conversation should it happen
Feel more confident in your role and responsibilities within such a conversation

Content

What makes a challenging conversation challenging
Three key factors that contribute to a conversation being challenging
Key skills, tools, tips and techniques
Applying the learning through case work

Learning Approaches

core learning input
paired activities
group activities
solo activities
facilitation
role play & simulation
good practice guide
reflection & consolidation

We're always happy to customise... just get in touch :-)

Trainer has excellent communication skills, very easy to respond to
- Manager, Merseycare NHS

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