Emotional Intelligence
emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.
90 minute, half & full day workshopsChallenging Difficult Conversations
Challenging Difficult Conversations
Training Courses
The BDA of challenging conversations: what to do Before, During and After any conversation, to minimise difficulties.
What are the situations in which challenging conversations occur? What makes a conversation challenging? What can you do to manage the situation, the other person, and yourself, for a positive outcome? These training courses will address all these issues, in principle and in practice.
View availability & book online.
Ready to book? You can now book online. Pay now or later by invoice - your choice.
view availability & bookChallenging Conversations Workshop Content
Managing the situation, the other person, & yourself
Why and how these are the 3 factors that are most likely to make any work-based conversation challenging, plus tips to plan for and manage each of them effectively.
Before, during & after the meeting
Tools and techniques to help you prepare, then manage the conversation effectively, and be clear about 'what happens next?'
Key skills
A toolkit of skills to help you listen actively, ask useful questions, and build consensus and agreement.
How do I react?
Whatever the situation, or however the other person or group is behaving, you still can choose your reaction, your response. Make sure you retain ownership of your own response, rather than have it controlled by others.
Who is challengingdifficult conversations training for?
Our Challenging Conversations training courses are ideal for anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should that happen. The workshop is particularly relevant for anyone who wants to:
Take actions to prevent or minimise the chance of a challenging conversation occurring
Deal skilfully with a challenging conversation should it happen
Feel more comfortable and capable in owning their emotions and behaviours, and have more self-control, when faced with such challenging situations.
Prefer to talk to a human?
We'd love to (e)meet you. Book a video call now and we can have a vitual coffee and chat about what you're looking for.
schedule a chatChallenging Conversations Workshop Activities
We are always happy to adapt both learning content and delivery style to match your specific needs, so treat this page as a starting point, and we'll adapt it to be just right.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
group activities
solo activities
role play & simulation
core learning input
good practice guide
facilitation
reflection & consolidation
paired activities
My attention can easily wander, but this was never the case here, largely due to the variety of learning approaches used. Never a dull moment!
What are the benefits of challengingdifficult conversations training?
Improved confidence
More skills
Less stress
More self-control
More respect
Better plan
Better outcomes
Better reputation
Related courses & resources...
The Power of Language
the power of language... For anyone who wants to examine in more detail the power of the spoken and written word – how little things can make a big difference.
Managing Performance
Managing Poor Performance
managing poor performance... For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.
Top Ten Tips on...
Roles & Responsibilities
What are your key roles and responsibilities as a modern manager? And how do you find the balance between them?
Top Ten Tips on...
Added Value Language
The language we use with others and ourselves is crucial; these 10 tips offer ways of using language in a simple but positive way
Book Review:
The Power of Difference
by Simon Fanshawe
Intelligent, compassionate and insightful, an outstanding book on the subject; well researched, with scores of helpful and positive suggestions
Don't like to email?...
That's ok. We love to pick up the phone.
... Or you can message us on whatsapp.
We'd love to e-meet you... let’s go for a virtual coffee :)
For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.
