"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
Kate Wright
video not loading?... try watching it via this link
CEO & HR Consultant
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
8 June 2022
video not loading?... try watching it via this link
Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
For anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should they happen.
This outline is for the half day workshop... for an outline of the full day and bitesize (90 minute) version, please get in touch.
Take actions to prevent or minimise the chance of a challenging conversation occurring
Deal skilfully with a challenging conversation should it happen
Feel more confident in your role and responsibilities within such a conversation
Content
What makes a challenging conversation challenging
Three key factors that contribute to a conversation being challenging
Key skills, tools, tips and techniques
Applying the learning through case work
Learning Approaches
core learning input
paired activities
group activities
solo activities
facilitation
role play & simulation
good practice guide
reflection & consolidation
We're always happy to customise... just get in touch :-)
Trainer has excellent communication skills, very easy to respond to
- Manager, Merseycare NHS
You might like...
Managing Stress
For anyone who wishes to know more about preventing stress, and dealing effectively with its release should it occur; and/or who wantsto learn helpful strategies to help others.
For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.