"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
Kate Wright
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CEO & HR Consultant
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
8 June 2022
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Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
Know the type of problem you are dealing with, and how to define it
Apply a range of problem solving techniques to any problem
Feel more confident and capable as a problem solver
Content
Puzzles, and definition of problem solving
2 types of problem solving
Key problem solving skills & techniques
Case work & reflection
Learning Approaches
core learning input
puzzles & games
facilitation
your ideas & suggestions
solo activities
open discussion
casework
We're always happy to customise... just get in touch :-)
Very good - probably the longest, busiest course I’ve been on, but the least boring.
- Business Manager, London
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There are, apparently, only two choices - both equally problematic. Which would you choose? A really good example of thinking outside the box, and challenging assumptions...