Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
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Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
Recently discussed:
how to…
- manage being overloaded
- tackle poor performance
- be more persuasive
- build a value-led team
Manager, Laterooms
"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
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Made by us... recently added:
Top Tens Podcast
Stop Beating Yourself Up
If your own mental wellbeing is an issue, these top ten tips may help...
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Effective Top Tens - Podcast
Storytelling Podcast
Learning from Mistakes
Many of us might regard a mistake we've made as a significant learning opportunity...
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Effective Storytelling - Podcast
Videos
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Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
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Articles & Blog Posts
Top 10 LinkedIn Posts of 2021
Our selection of the top ten posts we thought outstanding during 2021...
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& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
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TV & Movie Clips
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“BIG Mistake… Big… Huge…”
From the movie 'Pretty Woman' demonstrating the missed opportunity of poor customer service...
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Podcasts
Experience this!
Different leaders as guests sharing their views on successful customer strategies
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Books
Strategic Customer Service
One of the few books that takes a strategic approach to customer service
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Problem Solving
workshop outline
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For anyone who would like to feel more confident in solving problems, and have access to a range of techniques and skills that will help.
This outline is for the half day workshop... for an outline of the full day and bitesize (90 minute) version, please get in touch.
Learning Outcomes
Know the type of problem you are dealing with, and how to define it
Apply a range of problem solving techniques to any problem
Feel more confident and capable as a problem solver
Content
Puzzles, and definition of problem solving
2 types of problem solving
Key problem solving skills & techniques
Case work & reflection
Learning Approaches
core learning input
puzzles & games
facilitation
your ideas & suggestions
solo activities
open discussion
casework
We're always happy to customise... just get in touch :-)
Very good - probably the longest, busiest course I’ve been on, but the least boring.
You might like...
Thinking On Your Feet
For anyone who regularly is confronted with the need to think on their feet, and would like access to tools, tips and techniques to develop this skill.
Decision Making Tools & Techniques
For anyone who wants either ‘to review what’s out there’ in terms of decision-making techniques, or who wishes to improve their way of making any decision.
The Tea and the Stick
There are, apparently, only two choices - both equally problematic. Which would you choose? A really good example of thinking outside the box, and challenging assumptions...
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