Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
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Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
Recently discussed:
how to…
- manage being overloaded
- tackle poor performance
- be more persuasive
- build a value-led team
Manager, Laterooms
"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
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Made by us... recently added:
Top Tens Podcast
Icebreaking Techniques
10 key activities that, over the years, have proved very effective as icebreaker introductions to any new group...
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Effective Top Tens - Podcast
Storytelling Podcast
Effective Storytelling - Podcast
Videos
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Customer Service Grid
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers - your core and ancillary services, and your standards and targets in each of these areas.
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Articles & Blog Posts
Top 10 LinkedIn Posts of 2021
Our selection of the top ten posts we thought outstanding during 2021...
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& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
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TV & Movie Clips
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“BIG Mistake… Big… Huge…”
From the movie 'Pretty Woman' demonstrating the missed opportunity of poor customer service...
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Podcasts
Experience this!
Different leaders as guests sharing their views on successful customer strategies
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Books
Strategic Customer Service
One of the few books that takes a strategic approach to customer service
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Mentoring
workshop outline
For anyone who is, or would like to be, a mentor, and would like to clarify the role, responsibilities, skills and benefits of being a mentor.
This outline is for the half day workshop... for an outline of the full day and bitesize (90 minute) version, please get in touch.
Learning Outcomes
Be a confident and skilled mentor
Clarify and agree expectations of self and mentee with mentee
Establish agreed process and documentation with any mentee
Provide effective and personalised support to the mentee
Content
Your views: what, who, why and how
What: definition
Who: mentor and mentee R & R
Why: purpose(s)
How: process, skills & challenges
Case work
Learning Approaches
core learning input
tools & templates
video
paired activities
casework
open discussion
role play & simulation
your questions (Q&A)
We're always happy to customise... just get in touch :-)
NEW! We’d love your words to be here next time…
You might like...
Coaching
For those who either currently coach and would like.to refresh their learning, or for those who want to explore the role and advantages of coaching as part of their management skill set.
Resource Management
For anyone who would like to do more with less, in terms of limited budgets, and would like to know how to obtain and maximise resources without spending money.
Deckchairs on The Titanic
Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making...
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