Video:

Mind the (Performance) Gap

If there is poor performance, there will be a gap between what is required, and what is being delivered. So to get performance back on track, you will need to close that gap. So pause this audio to jot down your ideas on how to close this gap, then start the audio again…. There are two main ways you can close this gap. The obvious one, and the most likely, is to move actual performance closer to what is required. But of course it is possible to move what is required closer to the actual. It could be that what is required is no longer achievable with the resources you now have, so the top line may have to be adjusted; there is absolutely no point in setting a requirement that simply cannot be met. And of course, you could do both: adjust the requirements slightly whilst still driving actual performance closer to these adjusted requirements.