Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
download brochure
Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
Recently discussed:
how to…
- manage being overloaded
- tackle poor performance
- be more persuasive
- build a value-led team
Manager, Laterooms
"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
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Made by us... recently added:
Top Tens Podcast
Icebreaking Techniques
10 key activities that, over the years, have proved very effective as icebreaker introductions to any new group...
open »
Effective Top Tens - Podcast
Storytelling Podcast
Effective Storytelling - Podcast
Videos
video not loading?... try watching it via this link
Customer Service Grid
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers - your core and ancillary services, and your standards and targets in each of these areas.
open »
Articles & Blog Posts
Top 10 LinkedIn Posts of 2021
Our selection of the top ten posts we thought outstanding during 2021...
open »
& our recommends from elsewhere... this week's theme:
Customer Service
TED talks
Dare to Say No
University student hoping to empower his audience by explaining why saying 'no', though uncomfortable in the short term, might be beneficial in the longer term
open »
TV & Movie Clips
video not loading?... try watching it via this link
“BIG Mistake… Big… Huge…”
From the movie 'Pretty Woman' demonstrating the missed opportunity of poor customer service...
open »
Podcasts
Experience this!
Different leaders as guests sharing their views on successful customer strategies
open »
Books
Strategic Customer Service
One of the few books that takes a strategic approach to customer service
open »
Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
download brochure
Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
what makes us
?
Issues, not topics
… forget prescriptive training on generic topics… we tackle specific, real life issues and work with your team to turn them into immediate and positive action.
Never 'death by powerpoint'
… interactive worksheets, videos, breakout rooms, case studies, solo & group work. quizzes, self-assessments: engaging & interactive multimedia learning approaches.
Your learning style...
... during and after the workshop.
read, listen, watch, do… we know everyone has different learning preferences, so every workshop is mutlimedia rich and designed to fit diverse learning styles.
Choose your format:
Bitesize
1.5 hours
Fast paced, dynamic, micro learning... the perfect targeted training solution for busy teams.
£350
Half Day
3 hours
Our most popular option - with good reason - plenty of time to really get to grips with the content, and how to apply it.
£650
Full Day
6 hours
Either a deep dive into a single topic, or a great value option for running multiple half day or bitesize workshops.
£950
On site or online…
Zoom, Teams, Webex, etc…we’re experienced with all the popular platforms, and happy to work with whichever you choose – and now we’re available to run workshops on site: it’s great to be back!
Prefer to pay by invoice?
... no problem...
You can still schedule your workshop or coaching sessions online. Paying at the point of booking is optional, so go ahead and book and we'll invoice you later.
Prefer to chat with us first?
If you’d like to talk with us live (and we get that!) – please send us a message, or email enquiries@effectiveconnect.co.uk
Decision Making
“Absolutely excellent. This was a thoroughly worthwhile and encouraging session, led with humour and great clarity."
Customer Service
“The training you designed for us was pitch perfect. Strengths based, empowering and fun. All 30 sessions, including the one I attended, were delivered with aplomb."
Changing the Culture
“I found discussions around culture very thought provoking and challenged my way of thinking."
“The best course I have been on – and it will (I think!) change my life."
Nudge Theory
“Exceeded my expectations. It was refreshing to have an experienced and well-prepared trainer.”
“Get this trainer to do more sessions – this is one of the best I’ve done.”
Inter-Personal Skills
“With this company, anything is possible! Effective bring this form of training alive and ensure there is a context. The workshop turned out to be the most highly rated for the two years we ran it.”
Resilience
“The best training I have ever attended!.”
learning finder
