Search Results

For anyone that wants to provide excellent customer service and wishes to start with individual responsibility for making a positive difference, leading to a more strategic view of comprehensive customer service across the organisation as a whole.

For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback

For those who want to identify the range of management styles typical in their role; assess their own match against these styles; and consider how effective each style might be to be successful in their role

For anyone who might need to negotiate, and would like to learn how to do it effectively.

For anyone who wants to improve their own or their team’s ability to use reflection in a more routine, regular and disciplined way.

For those who wish their organisation or team to be value-led, and to be able to create value based behaviours for themselves and their staff.

“Culture eats strategy for breakfast” (Drucker)For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.

For anyone who feels they should be making more use of delegation, and wants to know how to get it right.

For anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.

For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.

For those who have responsibility for forming or managing partnerships, or are members of partnerships, and want to develop best practice through their role

For anyone who would like to do more with less, in terms of limited budgets, and would like to know how to obtain and maximise resources without spending money.