Our most popular workshops:
Nudge Theory Influencing Skills Challenging Conversations Customer Service Managing Performance
with workshop outlines for >50 topics
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Our Workshops:
Appraisals: A Modern MakeoverBeing StrategicChallenging ConversationsChange & TransformationChanging The CultureClean LanguageCoachingCreativity & InnovationCustomer Service Excellence: Bottom UpCustomer Service Excellence: Top DownCustomer Service: Challenging BehavioursDecision Making Tools & TechniquesDelegationEffective TeamsEmotional IntelligenceFacilitation SkillsGet That JobGiving & Receiving FeedbackGrowth MindsetInfluencing SkillsInterpersonal SkillsJEDI: justice, equality, diversity & inclusionLeadershipLearning How To LearnManagement Roles & ResponsibilitiesManagement StylesManaging OverloadManaging Performance: Resolving Poor PerformanceManaging Performance: Setting Up For ExcellenceManaging StressManaging UncertaintyMeeting SkillsMentoringNegotiation SkillsNo Tech Project ManagementNudge TheoryPartnershipsPositive RelationshipsPowerful PresentationsProblem SolvingRecruitment & SelectionReflective PracticeReport WritingResilienceResource ManagementSoft SellingStorytellingThe Power of LanguageThinking On Your FeetTime & Priority ManagementValue-Based BehavioursWellbeing
You ask, we deliver…
...any of the 50 topics can be customised to meet your specific needs – and if there is a topic we don’t cover, please just ask.
Recently discussed:
how to…
- manage being overloaded
- tackle poor performance
- be more persuasive
- build a value-led team
Manager, Laterooms
"I now feel comfortable and confident providing feedback to my team, and feel a lot more positive. I felt I learned a great deal."
“Just wanted to say a big thank you as I have already used some of the strategies I learned and they really work for me. I had lost confidence in my ability, and it’s coming back! I have suggested to senior management here that we investigate asking you to do a session for the staff here... I honestly think that many people would benefit."
“If you hadn't helped me at the lowest time, I may not have got back in the saddle so wanted you to know that you have made a massive difference and I won't forget it.”
“My coach provided precise and analytical questioning that encouraged me to resolve my own questions (with guidance). He did not tell me what to do, instead he questioned my questioning, probed my answers and challenged my preconceptions.”
“The insights I gained have changed my thinking and improved everything for me”
“My coach was authentic and very understanding. I valued their honesty and ability to make me look inwardly to find the answer!”
Senior Lecturer, Bolton College
"After just two hours, I can honestly say I left feeling more clear and enlightened about approaches to managing workplace development and team dynamics than I thought possible."
“The coaching was - and still is - literally life-changing. Arnie cut to the real issues like a laser, combining his considerable expertise with uncannily accurate instincts. With his support I've become comfortable tackling challenges that were previously unthinkable; Arnie helped me ignite a new career and new-found confidence. A died-in-the-wool perfectionist, I don't recommend anyone without caveats - but Arnie is one exception.”
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Made by us... recently added:
Top Tens Podcast
Coaching
Coaching is a key skill set for most managers; here are 10 suggestions to help you coach effectively
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Effective Top Tens - Podcast
Storytelling Podcast
Ping Pong Ball
Everything is obvious with hindsight - it's having great foresight that matters. Also a good example of how many problems are in our head, rather than in the external world...
open »
Effective Storytelling - Podcast
Videos
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Customer Service Grid
The customer service grid outlines the four key factors your organisation needs to get right to please and retain your customers - your core and ancillary services, and your standards and targets in each of these areas.
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Articles & Blog Posts
Top 10 LinkedIn Posts of 2021
Our selection of the top ten posts we thought outstanding during 2021...
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& our recommends from elsewhere... this week's theme:
Managing Performance
TED talks
The Myth of Average
Engaging and convincing presentation on how planning for average can be totally mistaken - and costly.
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TV & Movie Clips
Hard Data v Soft Bias
The moment when data, rather than opinion, bias and prejudice, became king...
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Podcasts
High Performance Coaching
The focus is on interviews of top sportsmen and women; always fascinating, with learning for all…
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Books
Black Box Thinking
If nothing else, rad the first chapter, showing the difference in the airline industry and the UK NHS, in reporting and dealing with fault or failure...
open »
Collection / Series: storytelling
storytelling
Ping Pong Ball
Everything is obvious with hindsight - it's having great foresight that matters. Also a good example of how many problems are in our head, rather than in the external world...
The Grand National
Waiting, especially for perfection, may mean nothing gets started - and therefore completed - at all...
The Blanket
The Values Agreement in action - and how values might be as important as skills in determining who might be a successful recruit...
The dripping tap
So - here's a dripping tap. What's the problem? Three possible answers, but only one of them is correct...
The Barometer
Why creativity and invention may not be supported under some cultures - another example to support Sir Ken Robinson's case for 'Do Schools Kill Creativity'
The Glass
This brilliant parable emphasises how important it is to value things here and now - because they won't always be here...
Learning from Mistakes
Many of us might regard a mistake we've made as a significant learning opportunity...
Arm Folding
A brilliant yet simple way of emphasising how the key element in effective change is not about making the change, but embedding it...
Donkey Buttons
A metaphor: the toy allows the donkey to collapse if it;s button underneath is pushed. Do we have donkey buttons...?
Basil in Meltdown
Any fan of Fawlty Towers will know how easy it was for the owner, Basil, to lose his cool. But...funny as it is, did it help...?
Annie Hall
A brilliant and funny demonstration of the difference between experience and meaning - and how the fact can be the same, but the perception and interpretation be very different!
Deckchairs on The Titanic
Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making...
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